1. Who we are

Digitalx ("we", "us", "our") is a South African marketing and business support company based in Kuils River, Cape Town, providing website development, business registration, digital marketing, brand activations and outdoor advertising services across South Africa. This Privacy Policy explains how we handle personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website (digitalxagency.io) or our services, you agree to the practices described in this policy.

2. Information we collect

We collect personal information that you provide directly to us, including:

Contact information — name, email address, phone number and business details when you contact us, subscribe to our newsletter or place an order
Order information — details you submit through our order form, which for company registration may include full names, ID or passport numbers, director information and certified copies of identity documents
Project materials — logos, images, content and other files you upload for your project
Payment-related information required to process deposits and fees
Website usage information — collected automatically through cookies and analytics tools such as Google Tag Manager and Google Analytics, including pages visited, device type and general location

3. How we use your information

To deliver the services you order — including preparing and filing CIPC company registrations, building and hosting websites, and running marketing campaigns
To communicate with you about your orders, projects and enquiries
To assist with related applications you request, such as FNB business bank accounts
To send our Daily Grind newsletter and updates, where you have subscribed or consented
To improve our website, services and marketing through analytics
To meet legal and regulatory obligations

We process personal information on the lawful grounds recognised by POPIA, including performance of a contract, your consent, our legitimate business interests and compliance with legal obligations.

4. Cookies and analytics

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and measure our marketing. We use Google Tag Manager and related analytics services for this purpose. When you first visit our website, a consent banner allows you to accept the use of cookies. You can also manage or delete cookies through your browser settings, though some site features may not function correctly without them.

5. How we share information

We do not sell your personal information. We share it only where necessary to deliver our services, including with:

The Companies and Intellectual Property Commission (CIPC) and related authorities, for company registration and compliance filings you instruct us to perform
First National Bank (FNB), where you request business bank account assistance
Trusted service providers who support our operations — such as hosting providers, form-processing and email services — under appropriate confidentiality obligations
Professional advisers and authorities where required by law

6. Security and retention

We apply reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access, including secure (HTTPS) transmission on our website. Identity documents and order information are used only for the purpose you supplied them for.

We retain personal information for as long as needed to deliver our services, meet legal record-keeping requirements, and resolve disputes — after which it is securely deleted or de-identified.

7. Your rights under POPIA

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Object to processing, including for direct marketing
Withdraw consent where processing is based on consent
Unsubscribe from our newsletter at any time using the link in any email or by contacting us
Lodge a complaint with the Information Regulator of South Africa (inforeg.org.za)

To exercise any of these rights, contact us at hello@digitalxagency.io. We will respond within a reasonable time and in accordance with POPIA.

8. Children

Our services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with its effective date. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

10. Contact us

Questions about this policy or your personal information? Contact Digitalx at hello@digitalxagency.io or on 021 879 3035. Information Regulator (South Africa): inforeg.org.za.

Related: Terms of Service · Refund Policy

Privacy Policy