1. Our approach
We believe in transparent pricing and fair outcomes. This policy explains when payments are refundable for each of our services. Nothing in this policy limits any rights you may have under the Consumer Protection Act 68 of 2008. Where we owe you a refund, we process it to your bank account within 7–14 business days of approval.
2. Company registration (R990)
- Before we submit your name reservation to CIPC: refundable, less a reasonable administration fee for work already performed
- After submission to CIPC: the fee is non-refundable, as government filing and professional work have been performed
- If CIPC rejects all four proposed names: we will submit alternative names at no additional charge until your company is registered
- Delays caused by CIPC processing or by incorrect/uncertified documents supplied to us do not qualify for refunds
3. Website development (from R350/month)
- Two-month deposit, before any work begins: fully refundable
- After design and development have commenced: the deposit is refundable less the value of work completed
- After your website has gone live: the deposit and elapsed monthly fees are non-refundable
- Monthly subscription: cancel any time with one calendar month's written notice; fees for months already elapsed are non-refundable
- On cancellation we assist with handover — your domain remains yours
4. Digital marketing
- Management fees for months not yet started: refundable
- Management fees for the current or elapsed months: non-refundable, as strategy and campaign work is performed continuously
- Advertising spend paid to third-party platforms (Google, Meta and others): non-refundable by Digitalx and governed by those platforms' own policies
5. Brand activations and outdoor advertising
- Costs already committed to third parties on your behalf — venue bookings, printing, branding production, staffing deposits: non-refundable once committed
- Our management fees: refundable in full if you cancel before we begin campaign preparation; thereafter refundable less the value of work performed
- Outdoor campaigns already deployed: fees for completed campaign periods are non-refundable; future months not yet started may be cancelled with two weeks' written notice
- Where weather, venues or authorities force changes, we reschedule rather than cancel wherever reasonably possible
6. How to request a refund
Email hello@digitalxagency.io with your name, the service concerned, proof of payment and the reason for your request. We acknowledge requests within 2 business days, assess them against this policy, and communicate the outcome in writing. Approved refunds are paid to the bank account from which payment was made (or another account you nominate in writing) within 7–14 business days.
7. Errors and duplicate payments
Duplicate payments and payments made in error are refunded in full once verified — just let us know as soon as possible.
8. Contact
Questions about this policy? Contact Digitalx at hello@digitalxagency.io or on 021 879 3035.
Related: Privacy Policy · Terms of Service