Terms of Service

Last updated: 14 October 2026

Agreement to these terms

These terms form a legal agreement between you and Digitalx Group (Pty) Ltd, trading as Digitalx. By using this website, submitting an order, requesting a quote, making a payment or accepting a proposal from us, you agree to them. They are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction.

Where you sign a separate written proposal or service agreement with us, that document takes precedence over these terms wherever the two differ.

Our services

Digitalx provides four services:

• Web Development, including business websites, corporate websites and online stores
• Domains & Hosting, including domain registration, hosting, SSL, business email and website care plans
• Custom Software, including web applications, client and staff portals, CRMs and dashboards
• Company Registration, including CIPC registration, annual returns, beneficial ownership declarations and support for foreign nationals

Scope, deliverables, timelines and price are confirmed in writing before work begins. Anything not listed in that written scope is not included.

Quotes and pricing

Starting prices published on this website are indicative and in South African Rand. Once we issue you a written quote for agreed scope, that figure is what you pay for that scope. We do not revise an accepted quote mid project and we do not add line items you did not approve.

If you ask for additional work beyond the agreed scope, we will quote it separately before doing it. You are free to decline.

Third party costs such as CIPC statutory fees, domain registration fees and third-party software or service fees are either stated in your quote or billed at cost.

Packages, bundles and monthly plans

Our published packages and bundles (listed on our packages page) work as follows:

• Starting prices. Package prices are starting prices. Your final price, scope and timeline are confirmed in your written quote before any work begins, and the quote is the price.
• Company registration is subject to CIPC's requirements and processes. CIPC's filing fees are included in our registration packages unless your quote says otherwise.
• Website packages include only the pages and features listed for the package you choose. Anything else is quoted separately before we do it.
• Third-party costs. Domain renewals, hosting renewals, paid third-party services and advertising budgets are disclosed separately, unless they are expressly included in your package.
• Custom software projects need an approved scope and quotation before development begins. Final pricing depends on the features, integrations, complexity and development time required.
• Monthly packages (such as Hosting Starter, Business Hosting Plus and the Business Online Bundle) are confirmed in writing with their contract duration, any deposit, cancellation terms, support limits and website ownership or transfer conditions before launch. Unless your written agreement says otherwise, hosting packages are month-to-month and can be cancelled before the next billing date.
• Business Online Bundle. Because the website is paid for over time, the minimum contract period, deposit and when ownership of the website transfers to you are set out in your agreement before launch.

Payments

• Payments are processed securely through Paystack. We accept Visa, Mastercard, debit cards, instant EFT and supported local payment methods.
• Once off work generally requires payment or a deposit before work begins, as set out in your quote.
• Monthly subscriptions bill automatically on the same date each month until cancelled.
• Invoices not settled by the due date may result in work being paused. For hosting and care plans, continued non payment may result in suspension of the service after written notice.
• All prices are in ZAR. Where VAT applies it will be shown on your invoice.

Help with an FNB business account

Clients who register a company through Digitalx can ask us for help applying for an FNB Gold Business Account. We help you prepare and submit the application. FNB's own account fees apply. We are not a bank, we do not decide the outcome, and approval is entirely at FNB's discretion and subject to their terms, fees and verification requirements. If FNB declines an application, that does not affect the company registration you paid us for, and no part of our fee relates to the bank account.

Your responsibilities

• Give us accurate, complete and lawful information. This matters especially for CIPC and SARS filings, where incorrect information can invalidate a submission.
• Supply the materials we need, such as logos, images, copy and identity documents, in reasonable time. Delays here move timelines.
• Confirm that you own or are licensed to use anything you send us. You indemnify us against third party claims arising from material you supplied.
• Keep your own passwords secure and tell us promptly if you think an account has been compromised.
• Review work when we present it. Where a proposal sets a review period, work not objected to within that period is treated as approved.

Timelines

Indicative timelines are given in good faith based on normal conditions. CIPC turnaround times, domain registry processing, third party approvals and the speed at which you supply materials are outside our control. We will always tell you promptly if something is going to take longer than expected, and why.

Intellectual property and ownership

Once your invoice for a piece of work is settled in full, ownership of the final deliverables for that work transfers to you. This includes your website files, your domain and your company documents.

The following are excluded from that transfer:

• Third party components used under their own licences, such as fonts, stock imagery, plugins and frameworks
• Our own underlying tools, code libraries, templates and internal processes, which remain ours and which we reuse across clients

Until an invoice is settled in full, we retain ownership of the deliverables. We may display work we have done for you in our portfolio and marketing unless you ask us in writing not to.

Hosting, email and acceptable use

Where we host your website or email, you agree not to use those services to send unsolicited bulk email, host unlawful content, infringe copyright, distribute malware, or consume resources in a way that degrades service for others. We may suspend a service immediately where there is unlawful activity or a security risk, and will tell you why.

Cancellation and refunds

Cancellation and refund terms are set out in our Refund Policy, which forms part of these terms.

Limitation of liability

We perform our services with reasonable care and skill. To the fullest extent permitted by South African law:

• We are not liable for indirect, incidental or consequential loss, including loss of profit, loss of business, loss of data or loss of anticipated savings
• Our total liability for any claim is limited to the fees you paid us for the specific service giving rise to that claim
• We are not liable for the acts, outages or decisions of third parties, including CIPC, SARS, banks, domain registries, hosting providers, Google and other platform providers
• We do not guarantee specific commercial outcomes such as search rankings, lead volumes or revenue, because these depend on factors outside our control

Nothing in these terms excludes liability that cannot lawfully be excluded, including under the Consumer Protection Act where it applies to you.

Confidentiality

Each party agrees to keep the other's non public business information confidential and to use it only for the purpose of delivering or receiving the services. This obligation survives the end of our working relationship.

Suspension and termination

Either party may end an ongoing month to month service by giving written notice before the next billing date. We may suspend or terminate services for material breach, non payment after written notice, or unlawful use. On termination we will, on request and once your account is settled, provide a reasonable handover of your files, domain and hosting details.

Dispute resolution

If something goes wrong, contact us first. Most issues are resolved with a phone call. If a dispute cannot be resolved informally within 30 days, the parties agree to attempt mediation in Cape Town before commencing litigation.

Changes to these terms

We may update these terms from time to time. The version published here at the time you place an order is the version that applies to that order.

Contact us

Questions? Email hello@digitalxagency.io or call 021 879 3035.