How to Log In to Webmail (cPanel)

Quick answer: Go to yourbusiness.co.za/webmail in a browser, sign in with your full email address and mailbox password, and choose the webmail app if asked.

Step by step

1. Open a browser and go to yourbusiness.co.za/webmail (replace with your own domain).
2. Enter your full email address as the username, for example you@yourbusiness.co.za.
3. Enter the mailbox password, which is not the same as your cPanel or website password.
4. If you are offered a choice of webmail apps, pick one and tick the option to open it by default.

When webmail is useful

• Checking email on a computer that isn't yours
• Testing whether a problem is with your phone or with the mailbox itself
• Changing your password, setting an out-of-office reply or creating filters

If you can't log in

• Make sure you are using the full email address, not just the part before the @.
• Check that caps lock is off and there are no spaces copied with the password.
• Too many wrong attempts can block your connection temporarily; wait and try again.
• If you have forgotten the password, ask your email administrator or host to reset it.
• If the webmail page doesn't load at all, the domain or hosting may have a problem. See email not working.

Tip: Never sign in to webmail from a link in an email. Type the address yourself. Fake login pages are a common way passwords are stolen.