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Getting Started & Billing

Payment Methods

Every way you can pay Digitalx, how secure online payment works, and what to do if a payment fails.

On this page

Quick answer: Pay online through Paystack by card or instant EFT, using the secure link in your quote email or our payment page, or pay by bank transfer using the reference on your invoice.

Online payments through Paystack

Online payments run on Paystack's secure checkout. You choose the method there; the options shown depend on your bank and device:

  • Visa and Mastercard, credit and debit
  • Instant EFT from South African banks
  • Other methods Paystack offers in South Africa, such as Apple Pay or Capitec Pay, where available
  • International cards, charged in South African rand

Paystack is PCI-DSS compliant. You enter your card details on Paystack's checkout, not on our website, so Digitalx never sees or stores your card number, expiry date or CVV.

Paying a quote

Every quote email includes a personal payment link. The link opens our payment page with your quote's line items and total, loaded from our records. Because the amount is stored on our server, the link cannot be edited to pay a different amount, and a paid quote cannot be paid twice.

Fixed-price services and subscriptions

Services with a fixed published price, such as company registration (R990) or the Business Startup Bundle (R1,990), can be paid directly on the payment page. Monthly plans are set up there too and bill automatically each month.

Bank transfer

Use the banking details and the reference on your invoice. The reference lets us match your payment quickly. Bank transfers between different banks can take one to two business days to reflect, so send us proof of payment if the work is urgent.

After you pay

Paystack emails a receipt straight away. You return to our payment status page, which checks the payment with Paystack before confirming it. If the amount ever doesn't match what was expected, our team is alerted and we contact you.

If a payment fails

  • Check that your card is enabled for online payments and has enough available balance.
  • Approve the payment in your banking app if your bank asks for 3D Secure confirmation.
  • Try instant EFT instead of a card.
  • If money left your account but the page didn't confirm it, don't pay again. WhatsApp us with your Paystack receipt and we will check.

Still stuck?

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