Troubleshooting

Fixing "Not Secure" and SSL Errors

What SSL warnings mean and how to make the padlock appear again.

On this page

Quick answer: Usually the certificate expired, doesn't cover the address being visited, or the page loads some content over http instead of https.

Common causes

  • Expired certificate: renew it, or turn on auto-renewal
  • Wrong domain: the certificate covers yoursite.co.za but not www.yoursite.co.za
  • Mixed content: images or scripts loaded over http

Quick fixes

  • Force https for the whole site
  • Update old http links
  • Reissue the certificate for both versions of the domain